Any questions,please contact Customer Service E-mail: firstname.lastname@example.org
Q1: Are your items brand new? All items are guaranteed brand new. We do not sell any used items, or factory defects.
Q2: How long will it take the Product to my door?
EMS and DHL are all very famouse international express companies,we promise 2nd day shipping and the package will be on your hand in 5-7days which is fast and tracking available.
Q3: About cancel the order and refund
If you want to cancel your order and refund, we need to deduct 10% of the payments in the amount, because it is the credit card companies' handling charges from us.
Q4: If we send the wrong item,you should take a picture of the item sent to our email first.
If you find the products you received is not the same as the ordered one,please sent a picture of the items to our email, after confirmation it, we will give you exchange.
Q5: How long can I receive items?
It usually need seven days to delivery.If you don't received your item over ten days please contact us and we will check for you.
Q6: What are the return, exchange, refund policies?
We offer a full money back guarantee on Product returned within 7 days of receipt.This refund does not include the cost of shipping. We also guarantee that our designer Product will not be seized by customs. If a customs officer seizes your merchandise we will replace them once. Refunds are issued in the same form in which the original payment was made and may take up to 7 business days after the receipt of goods.
Q7: Do you offer a repairs service?
Of course. You do not need to pay any fees for repairing. You should only afford the shipping cost. In addition, our team of Fashion Advisors can answer all your questions---simply contact us at email for advice.
Q8: Do you sell or share information about your customers with other companies?
Q9: How to know whether the products you ordered has been sent or not.
After we receipt your payment,we will send the products which you ordered to you within 24-36 hours,Please note check your email,also we will send the parcel tracking number to your email,you can check the mailing status of products through the tracking number.
Q10: Is ordering online with you secure?
Absolutely Yes! 100% Secure Purchase Guarantee. We take great care to ensure we offer all of your details and payments the best internet security possible. We use Credit Card and Western Union payment gateways as they are both industry leading companies in secure payment handling, and protect our order system with SSL encryption, another industry standard